Refund policy
At Anaamji, we strive to ensure your complete satisfaction with our handcrafted products made in Italy. Should you need to return an item, our policy outlined below provides comprehensive details.
1. Return Eligibility
- Return Window: Returns are accepted within fourteen (14) days from the date of delivery.
- Condition of Items: Items must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.
2. Return Shipping
- Cost: Anaamji provides free return shipping for all eligible returns.
- Procedure: Upon approval of the return request, a prepaid return shipping label will be provided.
3. Exclusions
- Final Sale Items: There are no exclusions for final sale items; all products are eligible for return under this policy.
4. Restocking Fees
- Fee Policy: No restocking fees will be charged for any returned items.
5. Return Process
To initiate a return, please follow these steps:
1. Contact Customer Service: Notify our customer service team at info@anaamji.com within fourteen (14) days of receiving your order.
2. Receive Return Authorization: Upon approval, you will be provided with a return authorization and a prepaid shipping label.
3. Prepare Your Return: Securely package the items, preferably in the original packaging, and affix the provided prepaid shipping label.
4. Ship the Package: Drop off the package at the designated carrier location.
6. Refunds
- Processing Time: Once the returned items are received and inspected, refunds will be processed to the original payment method within five (5) to seven (7) business days.
- Notification: An email confirmation will be sent once the refund has been processed.
7. Conditions
- Inspection: Returned items are subject to inspection. Items that do not meet the return conditions (e.g., worn, damaged, or missing tags) may be refused.
- Legal Compliance: This return policy complies with applicable consumer protection laws.
8. Customer Service
For further assistance, please contact Anaamji Customer Service at:
- Email: info@anaamji.com
By adhering to this return policy, we aim to ensure a seamless and satisfactory return experience for our valued customers.
This return policy is subject to change without prior notice. For the most current version, please visit our website or contact our customer service team.